Social Services Accreditation - Salvation Army Canada

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Social Services Accreditation

Five Sessions: February 14 - June 12, 2020, 12:00 PM EST  (Monthly)
NOTE: this cohort has no fee, register on the right but do not complete the Payment Form.

What will we learn?

The objectives of the Cohort are for all ministry unit employees, community council members, or volunteers who are interested in understanding the accreditation standards better and to cultivate a learning environment for continuous quality improvement.  The Cohort will allow opportunities to look at “not one size fits all” and to engage ministry units in an educational journey to ask questions according to their local context.  The outcome will be better capacity building in the ministry unit and the development of local subject matter expertise in the accreditation process. 

Schedule

Date & Time

Title

Description

Pre-session preparation

Feb 14, 2020
12:00 EST

Accreditation Preparation

Speaker: Alexis Hell

This seminar will coach ministry units in how to prepare for their accreditation review, either for the first time or as a refresher. This will be accomplished by going over what to expect in an accreditation, common preparation methods, and guiding participants toward available resources.

Please read the Step by Step guide and the Accreditation Standards on Lotus Notes Manuals or MyArmy. They can be found on the Dashboard under Manuals > Territorial > Social Services > Social Services > 05 Accreditation. Or they can be found under MyArmy > Salvationist.ca > Departments/Ministries > Program Services > Social Services > Social Services Toolkit > Accreditation

 

Mar 13, 2020
12:00 EST

Chapter 1: Governance

Speaker: Major Gordon Taylor

How can we better prepare in chapter 1: Governance and Management?

What are the 2 top areas that ministry unit often struggle with? 

A.  Strategic Plan 

B.  Community Council   

 

We will use concepts and tools from the last seminar and apply it to one chapter.  The focus will be on key areas that ministry unit often struggle with.

Please read the Step by Step guide and the Accreditation Standards on Lotus Notes Manuals or MyArmy. They can be found on the Dashboard under Manuals > Territorial > Social Services > Social Services > 05 Accreditation. Or they can be found under MyArmy > Salvationist.ca > Departments/Ministries > Program Services > Social Services > Social Services Toolkit > Accreditation

 

Apr 17, 2020
12:00 EST

Chapter 2: Employee Relations

Speaker: Cheryl Anne Haynes




 

What is the best practice to manage employee relations according to the accreditation standards?

How can we better organize policies and procedures that are localized under the territorial operating policies?

Why do we need to develop an Employee Relations Planning document?

How can we develop a volunteer management program that suits my local needs according to the accreditation standards?

Please read the Step by Step guide and the Accreditation Standards on Lotus Notes Manuals or MyArmy. They can be found on the Dashboard under Manuals > Territorial > Social Services > Social Services > 05 Accreditation. Or they can be found under MyArmy > Salvationist.ca > Departments/Ministries > Program Services > Social Services > Social Services Toolkit > Accreditation

 

May 15, 2020
12:00 EST

Chapter 4: Spiritual & Religious Care

Speaker: Beverleigh Broughton

This practical seminar looks at key standards where many ministry units struggle.  It walks through what the standard is asking for and ways it can be met. 

What is a spiritual care assessment?

How can we build bridges with local churches and faith/spiritual communities?

Please read the Step by Step guide and the Accreditation Standards on Lotus Notes Manuals or MyArmy. They can be found on the Dashboard under Manuals > Territorial > Social Services > Social Services > 05 Accreditation. Or they can be found under MyArmy > Salvationist.ca > Departments/Ministries > Program Services > Social Services > Social Services Toolkit > Accreditation

 

Jun 12, 2020
12:00 EST

Program Evaluation

Speakers: Alison Baxter and Sarah Holden

How do we measure outcomes?  How do we use program goals and stakeholders in program revaluation and improvement?  This practical seminar will explore concepts of outcome measurements, ways the accreditation standards can guide you in evaluation, and will include time for integrating ideas into your own systems and processes.  The concept will be generic and can apply to multiple program chapters. 

Please read the Step by Step guide and the Accreditation Standards on Lotus Notes Manuals or MyArmy. They can be found on the Dashboard under Manuals > Territorial > Social Services > Social Services > 05 Accreditation. Or they can be found under MyArmy > Salvationist.ca > Departments/Ministries > Program Services > Social Services > Social Services Toolkit > Accreditation

 

 

 

 

 



Who are the Presenters?

Alexis Hell – Accreditation Reviewer and Process Coordinator, THQ Social Services

Alexis is responsible for leading a number of accreditation teams across the territory in her role as Accreditation Reviewer and Process Coordinator. Prior to coming to THQ, Alexis worked at the Ontario Central East Divisional Headquarters. She also brings experience from previous work with the Ontario Disability Support Program. She holds an Honours Bachelor of Social Work from Lakehead University and a Masters in Social Work specializing in Gerontology from the University of Toronto with a certificate in Aging, Palliative and Supportive Care Across the Life Course.

Alison Baxter – Program Evaluator, THQ Social Services

At TSA, Alison is currently working alongside TSA Divisions to implement a Program Evaluation strategy across the Canada and Bermuda territory. She brings over fifteen years of experience in research and Program Evaluation to her role as Program Evaluator. Before coming to TSA, Alison worked in the child and youth mental health sector, at Pathways to Education and St. Michael’s Hospital.  Her academic background includes a Bachelor of Arts in Social Development Studies from the University of Waterloo, a Bachelor of Social Work from York University and a Master of Arts in Community Psychology from Wilfrid Laurier University.  

Beverleigh Broughton - Territorial Spiritual & Religious Care Consultant, THQ Social Services

Beverleigh has a Bachelor of Arts degree in psychology and music, College for Officer training, and a Chaplaincy/Spiritual Care Certificate from Booth University College.  She is an ordained minister and has worked with The Salvation Army for over 26 years as Associate Corps Officer and Director of Community and Family Services at the Guelph Corps where she gave oversight to several programs including a nursery school, client and emergency services, summer day camp and family enrichment centre. 

Cheryl Anne Haynes - Divisional Director of Employee Relations, Alberta & Northern Territories Divisional Headquarters

Cheryl Anne has participated in accreditations as both an accreditee and accreditation reviewer.  She has a progressive and diverse human resources background with The Salvation Army having worked at Territorial Headquarters, Broadview Village, the Ontario Central East DHQ and now in the Alberta & Northern Territories Division.  Cheryl Anne holds a BA from the University of Calgary and is a Certified Professional of Human Resources in Alberta.

Major Gordon Taylor – Executive Director/Area Commander, Prairie Divisional Headquarters

Better known as Gord to most and Gordo to some, Major Taylor is a lifelong Salvationist who grew up in Winnipeg, attending Elmwood Corps, which later moved and became East Kildonan Citadel. Gord became a Senior Soldier in 1976, serving in the corps in various roles: Corps Treasurer, YPSM, Sunday School Teacher, Corps Cadet Guardian, Youth Group Leader, Bandsmen, Songster.

In 1988 he married Karen Rich in Winnipeg. They have now been happily married for 31 years and have two daughters, one son, two sons-in-law, one granddaughter and one more on the way.

Also in 1988 Gord obtained employment with The Salvation Army working on the front desk at the Winnipeg Booth Centre. In 1989 he moved on to become the Director of Residential Services at Dunsmuir House in Vancouver, then in 1997 moved to Prince George, BC, to become the Youth Pastor/Family Services Director.

In 2001 Gord & Karen responded to God’s specific calling to Officership and entered CFOT in Toronto as members of the Believers session. They were commissioned in 2003 and appointed to Maple Creek Saskatchewan as Corps Officers. In 2007 they moved on to become corps officers in Grande Prairie, Alberta and then in Campbell River, BC, in 2011. During their time there Gord was given the additional responsibility of being Area Commander for Vancouver Island and then later for Northern BC.

In 2016 they were appointed to Winnipeg where Gord was appointed as Area Commander for Prairie East and Karen as Chaplain at Golden West Centennial Lodge. In 2018 Gord & Karen were appointed as Executive Director and Assistant Executive Director of The Winnipeg Centre of Hope (formerly Booth Centre) with Gord retaining the additional responsibility as Area Commander Social for Prairie East.

Gord has graduated three times from BUC with a Bachelor of Arts, Certificate in Management and Certificate in Applied Leadership. He has also completed a 2 year program from the Justice Institute of BC entitled Management Development for Residential Settings, another program produced by The Salvation Army and SFU called the Executive Leadership Development Program and many other training opportunities related to leadership, counseling and EDS. One of the great highlights of his officership was the opportunity to be a part of Session 230 at the International College for Officers in 2016. He is currently completing his Master of Arts Apologetics through Wesley Biblical Seminary in Mississippi.

Sarah Holden – Program Evaluator, THQ Social Services

As a program evaluator with The Salvation Army, Sarah is collaborating with divisions, ministry units, and other stakeholders to measure mission effectiveness and implement an evaluation strategy across the Canada and Bermuda Territory. Sarah has 5 years of evaluation and performance measurement experience within the social services sector, her most recent experience being with the Canadian Observatory on Homelessness (Homeless Hub). She also has front line experience as a youth worker at an emergency shelter for youth experiencing homelessness. Sarah received her Master of Social Work from York University where she conducted research on the underlying assumptions of pet ownership among individuals experiencing homelessness. She also holds an Honours Bachelor of Social Work and a Bachelor of Arts in Sociology.


Frank Chu – Social Services Consultant, THQ Social Services

Frank is responsible to manage the territorial accreditation program and provides consultation to community and family services ministry units.  He has spent his social services career in frontline and administrative roles in Ontario Central East Divisional Headquarters, Toronto Catholic District School Board, Oakland Unified School District and different community agencies in Toronto, Michigan and San Francisco Bay area for over 15 years.  Frank received his Business Administration degree from York University – Schulich School of Business and his Master of Social Work degree from University of Michigan.  He is a Registered Social Worker, a Certified Human Resources Leader, and a Certified Information and Referral Specialist.  He is also a relief foster parent for Children’s Aid Society of Toronto specializing in teens and supporting treatment homes for hard to serve placements.

Tiffany Kwok - Accreditation Reviewer, THQ Social Services

Tiffany Kwok has led accreditation reviews across the Canada & Bermuda territory since joining the Social Services Department in 2017. She has worked in the public sector for over 10 years, having held positions in a variety of non-profits. She most recently worked at a Christian non-profit which offers holistic settlement assistance to refugees, newcomers, and low-income families in the downtown Toronto area. Tiffany holds a BA with Honours from the University of Toronto.


What Is the Format of the Learning Cohort?
The learning cohort will include the following elements:

  1.  Video conference sessions (1 hour per session, 5 sessions)
  2.  Optional one-on-one specific needs assistance by one of the consultants.

 

Why a Learning Cohort?
Reflection on God’s mission and how it finds expression in our leadership is important. We can increase our learning by hearing and reflecting on the experience of others. The time commitments are intentionally brief, however having several other people to share in the journey over a four month period provides support, encouragement and peer accountability in the process.

What will it Cost to Participate in this Cohort?
There is no fee for this cohort.

Any Questions?

If at any time you have questions, you are welcome to contact the Corps Ministries Department of Territorial Headquarters. Please feel free to email (frank_chu@can.salvationarmy.org) to ask any questions about the scheduling or process of the Learning Cohort.   Questions about the content of the Cohort should be directed to the individual Cohort facilitator.

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