The Liaison Leadis a conduit of information and assistance between incident personnel and organizations that are assisting or cooperating with the response. The liaison may be assigned specific responsibilities, such as representing The Salvation Army in a local or provincial Emergency Operations Centre (EOC).

Reports to

Incident Commander

General Description

The Liaison Lead is a member of the Command Staff within the Incident Command System (ICS) or Emergency Operations Centre (EOC) Structure. After an initial briefing from the Incident Commander, the Liaison Officer is responsible for initiating and maintaining contact with government agencies, regulatory authorities, and other mutual aid partners during an incident. 


A qualified Liaison Lead will have successfully completed:

  • National Disaster Training Program courses (Introduction to Emergency Disaster Services, Foundations of Emotional and Spiritual Care, Disaster Food Service and Canteen Operations)
  • ICS Canada or Salvation Army I-100 Introduction to Incident Command System
  • ICS Canada or Salvation Army I-200 Basic Incident Command System – ICS for single resources and initial action incidents
  • ICS Canada or Salvation Army position specific training for Liaison Lead
  • Necessary equipment operation requirements for the province/territory in which you are deployed.

 Skills and Capabilities:

  • Excellent oral, written, and interpersonal communication skills.
  • Attention to detail, problem solving and analytical skills.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Proven success in building and leading diverse, cross-functional teams focused on a common goal.
  • Demonstrated teamwork skills.
  • Demonstrated ability to work in stressful, high-paced environments.
  • Strong organization and administrative skills
  • Working knowledge of all Salvation Army emergency social services primary services programs, EDS programs and Salvation Army Social Service programs is an asset.
  • Respect and understanding of The Salvation Army - its mission, culture, and values.


  • Serves as the single point of contact for representatives of government departments and agencies— municipal, provincial, territorial, and federal— as well as for jurisdictions, Non-Governmental Organizations (NGO), private sector organizations and other cooperating agencies and organizations.
  • Speaks on behalf of the Incident Commander (IC), and report information back to the IC.
  • Ensures that those who are not part of the command staff but who contribute to an incident’s prevention, protection, mitigation, response, and recovery receive appropriate information and exchange communications with the Incident Management Team (IMT).
  • Build partnerships between disaster relief groups and encourage cooperative efforts in dispensing aid.
  • Collect, evaluate, and disseminate pertinent information or issues raised by other agencies.

EDS Liaison Resources