Departmental Functions - Salvation Army Canada

Departmental Functions

The Territorial Social Mission Secretary (TSMS) is the department head for the Social Mission Department and provides leadership to the team.  The TSMS is responsible for the oversight of strategic planning, staff management, resource management, and the approval of documentation generated by the department.  The TSMS is the representative of the department on a number of boards and executive committees at Territorial Headquarters and international social services committees, providing reports as required.  The TSMS is also the Company Security Officer for The Salvation Army in relation to Correctional Services Canada and are also responsible for the Territorial Strategic Social Justice Priority. 

The Social Mission Department is supported by the Executive Secretary who assists the TSMS (e.g. scheduling, communication, travel arrangements, information management) and manages day-to-day office functions for the Social Mission team (e.g. expenses, travel, timekeeping, supply needs).

Consultation

The Consultant Team offers internal consulting services to social service ministry units and is divided into two functional types – Regional Consultants and Specialist Consultants – often working together in intersectional teams to meet the needs of Divisions, Ministry Units, and the Territory. The Regional Consultant is a key point of contact, offering regionally specific support in an assigned catchment area, while the Specialist Consultant offers knowledge and territorial perspective on an assigned portfolio/program type. Internal consultant services include, for example, program development, assessment, compliance with organizational and funder expectations, support for operational change, knowledge translation, and networking.

Accreditation

The Accreditation Team manages The Salvation Army’s internal process for assessing ministry unit compliance with organizational standards. They are responsible for ensuring that the standards reflect organizational policy, legislative requirements, and best practices in the areas of governance, human resources, facility, spiritual and religious care, and program delivery. They train reviewers and lead teams for on-site accreditation reviews of all social service ministry units (and some corps-based ministry units) on a triennial cycle, ensuring consistency, accuracy, and accessibility in the interpretation and application of the standards. They support Ministry Units in mitigating risk, streamlining operations, and achieving improved outcomes.   

Program Evaluation

The Program Evaluation Team is a key resource to MU’s across the territory (both social services and corps) for outcomes measurement and quality improvement. They lead development and implementation of a territorial program evaluation strategy, and specific services to support Ministry Units in building/enhancing program evaluation activities (e.g. creating evaluation plans, developing data collection tools, data collection, data analysis, report writing, and using evaluation findings to improve programs and services). They can also assist MU with developing processes and systems for compliance with funder/organizational reporting requirements and expectations.

Resource Specialists

The Social Mission Department also accesses the services of Resource Specialists who provide additional expertise in the areas of Child Care, Developmental Services, Correctional & Justice Services, Long-Term Care, Hospices, Adult Day Programs, and Retirement Residences.