Chapter 1 - Governance and Management - Salvation Army Canada

Chapter 1 - Governance and Management 


Download PDF Chapter 1 – Governance (2021a)

Download PDF Chapitre 1 - Direction et gestion (2021)


Download PDF Chapter 1 – Governance (2020)

Download PDF Chapitre 1 - Direction et gestion (2020)

Chapter Tips


Download Word Doc Chapter 1(2021a) – Governance Tips

Download Word Doc Chapter 1(2020) – Governance Tips

Chapter Sample Policies

The following policies are samples collected from a variety of ministry units and sources. Where there are required local copies of Operating Policies and Procedures (OPPs), live links to the most recent version of these are included below. These samples are not intended to be prescriptive in nature. They are provided as samples that you can and adapt when creating your own policies. These samples will need to be adapted to ensure that they fit your local situation. 

1.7.2

GV 01.003 Conflict Of Interest

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GV 01.009 Privacy

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GV 01.002 Code of Conduct

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GV 01.008 Whistleblower

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GV 01.004 Accessibility and Customer Service

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MN 01.002 Medical Assistance in Dying (residential programs only)

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MN 01.001 Controlled Substances

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1.7.3

Non-compliance of Clients with Policies and Processes

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Non-compliance of Staff with Policies and Processes

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Consent/Refusal to Treatment

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Client Rights

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Handling of Client Complaints

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Handling of Staff Complaints or Grievances

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Removal of Goods/Donations

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Donations/Gifts in Kind (TFM 0902, Gifts-In-Kind Donations)

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Client/Resident-Based Research Protocols

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Handling of Accommodation Requests

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1.8.2

Responses to Inquiries, Proposals, and Complaints From The Public

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1.8.4

Employee Dress Code and Appearance

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1.9.9

Policy and Procedure for Recording Contract Revenues

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1.9.10

Policy and Procedure that Ensures that Amounts Invoiced Accurately Reflect Client Services Provided

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Sample Documents and Resources

Below are a sample of resources relevant to the standards in this chapter. These resources have been collected from a variety of Ministry Units and sources. They are intended to serve as resources which can be used or adapted and tailored to your local ministry situation.

Territorial Mission and Values

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Strategic Plan Process Links  

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Sample Strategic Plan     

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Program Proposal Document

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Community Council Manuals

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Social Service Code Of Ethics (Nov. 2020 Version)

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Code of Ethics - Receipt and Acknowledgement Form

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Creating A Mission Statement

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Toolkit for Ethical Decision Making 

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