FAQs - Salvation Army Canada

Frequently Asked Questions.

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What is Mobilize 2.0?

Mobilize 2.0 is a transformation program for The Salvation Army in Canada and Bermuda that leads into the development and implementation of a strategic plan for the territory. The Mobilize 2.0 program falls under the office of the Territorial Commander.

What will this program accomplish?

This program has been established to ensure that the Canada and Bermuda territory is equipped with:

  1. A vision aligned strategy—the development and implementation of strategic pillars and initiatives aligned with the new territorial vision statement;
  2. A holistic mission delivery model—ensuring a consistent and shared commitment to understanding where and how we deliver mission; and
  3. Mission fit processes—ensuring processes and systems enable effective support of our mission delivery

How is Mobilize 2.0 different from the Mobilize initiative launched in 2015?

Mobilize 2.0 builds upon the solid foundation laid by the seven strategic priorities encompassed in the original Mobilize initiative. Mobilize 2.0 will identify strategic pillars to inform territorial strategic initiatives with measurable goals. Developing and implementing a strategy in alignment with God’s direction will form a path forward for our Army as we continue on this journey of transformation.

Why do we need a vision statement?

The Salvation Army in Canada and Bermuda has a strong mission statement that identifies who we are and values that reflect what we look like. A vision statement provides us with the direction for where we are going, and the strategic plan will help us determine how we get there.

How was the territorial vision statement created?

The vision statement is a culmination of extensive consultation throughout the territory that took place from the late 2019 to the summer of 2020. From surveys to focus groups to executive leadership discussions, over 3,000 people have spoken into the development of our new vision statement. For more detail, check out the November 2020 issue of Salvationist.

The vision statement you see today echoes the collective hopes and dreams for our movement, developed by our diverse Army of officers, employees, soldiers, volunteers, and partners:

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

When can we expect to hear more about the strategic plan?

The Mobilize 2.0 team is in the process of conducting focus group research and consultation to begin the strategic plan development with our territorial leadership. We will keep you posted as we move through the process.

What changes lie ahead?

One goal of the Mobilize 2.0 program is to position all corps, ministry units, divisions and departments for success. This means change is inevitable and to make it happen requires a mission-ready, change-prepared attitude from everyone who belongs to our Army. Keep checking back here for updates on Mobilize 2.0 activities.

When will we hear more?

You can anticipate regular newsletters and updates from your territorial leaders on how Mobilize 2.0 is progressing. Subscribe to The Rally Call newsletter for a monthly program digest and direct any questions or feedback to mobilize@salvationarmy.ca


Organizing ourselves to best support and deliver mission

What is an operating model?

Every organization needs an operating model to help it function properly. It is how an organization is structured to deliver on its operations. The operating model for The Salvation Army identifies how we are organized to deliver and support mission.

Why are we reviewing our operating model?

We have heard from many in our Army that our structures and processes often get in the way of delivering mission. Our review of these structures and processes will recommend the most effective way to arrange roles and accountabilities to support and deliver frontline mission in what is becoming an increasingly complex environment.

What is the difference between a high-level operating model and a detailed operating model?

The work that the territory is doing to develop a new operating model is two-fold. A high-level operating model is just that — high-level. It is the overall framework that outlines the principles and foundation for the new operating model. While the high-level model looks at the key elements that are critical to deliver and support mission most effectively, the detailed design narrows in on functions and roles. The detailed design specifically looks at how those roles and functions are organized to ensure we are effective and optimally efficient.

Who is conducting the review?

Working groups focused on mission support and mission delivery are chaired by the Secretaries for Business Administration and Mission respectively, and comprised of territorial and divisional representatives who are conducting these two reviews. Both working groups are being supported by an external partner Nous Group (who facilitated the review of our high-level operating model) and the Mobilize 2.0 program team.

Will all support services be centrally coordinated? Does this mean all support services will be based at THQ?

All support services will be considered in the detail design phase. While a centrally coordinated model is the desired state, the final and best model may still have some decentralized services. Centrally coordinated services will still have roles spread across the territory to be close to the geography they serve.

If this will change the way we work together, will this require changes in roles?

It is inevitable that some changes in roles will need to occur under the new operating model. As the detail design work progresses, the nature of these changes will become clear. Any and all changes that result from this work will adhere to fair process and, once known, managers will be communicating with their people about any changes.

When will I hear more about this detail design phase?

As this phase unfolds and the detail design takes shape, updates will be provided to you by your manager. We will also continue to communicate Mobilize 2.0 updates through The Rally Call newsletter and through Mobilize 2.0 town halls or community rallies.

Who can I talk with to learn more about these initiatives?

Please contact your manager with inquiries about Mobilize 2.0. You can also talk to your change manager, keep up to date through the Mobilize 2.0 website or send an email to the Mobilize 2.0 program inbox at mobilize@salvationarmy.ca.

How does any of this change how mission is delivered on the front line?

When looking back at the original recommendations from the complexity study and economic model review (2019-2020), the ask from our Army is clear: We need to lift burden and reduce complexity on the front line of ministry. Putting the proper supports in place, carving a focused path to our vision, and cleaning up our reporting structures are necessary to accomplish this. We want our people to spend less time concerned with administrative distractions so that they can focus on delivering mission in their communities. This is the ultimate goal of Mobilize 2.0: inspire for mission, position for growth. Organizing ourselves better means that the communities we serve will flourish as a result of people working well together behind the scenes.

Will any roles be impacted as a result of changes to the operating model?

Choosing a different direction for our Army would inevitably require steering away from the current path, so yes, it is possible that these changes will result in roles impacted. At this point, given where we are in the review stage, we don't have answers about what that might look like. Any potential changes to roles will not be actioned until recommendations from the working groups have been approved, nor until careful, detailed implementation planning of those recommendations is complete.


Divisional Boundaries Review

Who is conducting the divisional boundaries review?

A working group chaired by the Chief Secretary and comprised of territorial and divisional representatives is conducting the review. They are supported by our external partner Nous Group and the Mobilize 2.0 program team.

How is the divisional boundaries review being conducted?

The review will be based on a set of criteria being developed by the working group. The considerations of the working group will then be tested with representative focus groups including frontline ministry leaders from across the territory.

Is the territory considering merging divisions like they did in Ontario?

Yes, this is absolutely a consideration when thinking about drawing boundaries around our divisions. While the main task of the working group is to test the possibility of other mergers, no decisions have been made in advance of the review. This review will look at how our territory is best organized divisionally to support mission delivery under our new operating model.

When will we know more about the divisional boundaries review?

As with any review it is not guaranteed that recommendations will go forward; however, it is expected that any recommendations that might be made by the working group will be considered by the Territorial Management Board, Governing Council and, if needed, International Headquarters by early 2022. Further details about any decisions will be communicated after that time.



Social Footprint Review

Why are we reviewing our social footprint?

Over time, the breadth of services that we offer has evolved and broadened. This intentional review of our social footprint by territorial and divisional representatives will help us better understand whether we should focus on some services more than others. Our current territorial footprint might not be addressing the most significant or growing needs of the communities we serve.

Who is conducting the social footprint review?

A working group chaired by the Social Mission Secretary and comprised of territorial and divisional representatives is conducting the review. They are supported by our external partner Nous Group and the Mobilize 2.0 program team.

How is the social footprint review being conducted?

The review is based on a set of criteria developed by the working group. This criteria will consider where there is social need and how well services align with our territorial mission, vision, values and strategy. The considerations of the working group will then be tested with representative focus groups including frontline ministry leaders from across the territory.

When will we know more about the social footprint review?

It is expected that recommendations made by the working group will be considered by the Territorial Management Board and Governing Council in the first half of 2022. Any decisions will be communicated after that time.

When would any changes be implemented as a result of this work?

Without knowing the recommendations of the review, we cannot begin to presume timelines for any changes. Should recommendations be approved, the next step would be determining timelines for implementation. Territorial leadership is, however, committed to fair process, and disciplined change and project management for any changes that might be implemented. As decisions are made, we will keep you updated.