Harvard ManageMentor®

The program is open to all people leaders in The Salvation Army in Canada and Bermuda who have their supervisor’s approval to participate. This includes officers, employees and volunteers. Volunteers applying for this program will be considered on a case-by-case basis.

Participants must complete:
Six Harvard ManageMentor® courses:

1. Leading People – Building leadership skills and creating team success.
2. Diversity, Inclusion, and Belonging – Fostering an inclusive and welcoming environment.
3. Difficult Interactions – Managing conflicts effectively through communication and problem-solving.
4. Coaching– Supporting team members’ growth through inquiry, listening and feedback.
5. Feedback Essentials – Encouraging continuous learning through effective feedback.
6. Performance Appraisal – Reinforcing positive behaviors and guiding professional development.

• Required: Leading People and Diversity, Inclusion and Belonging.
• Elective: One additional café from the available topics.

Leadership Cafés are 90-minute online, interactive discussions where leaders engage with peers, reflect on their learning and explore practical applications of leadership concepts in The Salvation Army’s mission. Each café is led and attended by Salvation Army leaders from across the Canada and Bermuda Territory.

Harvard ManageMentor® awards a certificate for each completed course. Upon completing the program, participants will receive an official certification from The Salvation Army in the form of a shareable, verifiable digital badge through Credly.

• Self-paced – Can be completed in a few months or up to three years.
• Participants set their own timelines and manage their own progress.

This program is fully funded by Leadership Development as part of The Salvation Army’s investment in growing strong leaders across the territory. There is no cost to you or your ministry unit.

• Develop critical leadership skills with expert guidance.
• Connect with Salvation Army leaders across the territory.
• Apply real-world leadership practices through action plans.
• Earn a recognized leadership credential.

FLC Group participants complete the courses individually but attend Leadership Cafés as a group, following a scheduled timeline. This approach allows them to engage in discussions tailored to their specific roles and complete the program around the same time, creating a cohesive learning experience.

Upon completing the program, participants receive an official certification from The Salvation Army in the form of a shareable, verifiable digital badge through Credly. FLC Group graduates will earn one of four FLC Group badges, highlighting the focus of their cohort.

FLC for Mission
While all mission partners in The Salvation Army are mission-focused, some groups are mission-driven at their core. For example, Pathway of Hope emphasizes integrated mission through partnerships and intentional care to transform communities. Graduates from the Pathway of Hope FLC Group earn an FLC for Mission badge.

FLC for Business
Our Thrift Store leaders play a vital role in generating revenue to support The Salvation Army’s work. This requires a unique skill set, including a strong customer focus—which is why the Customer Focus course from Harvard ManageMentor® is included in FLC for Business.

FLC for Personnel
The Salvation Army is a large organization that depends on skilled Human Resources and Officer Personnel teams. FLC Groups for these groups emphasize HR-related leadership topics, including the Ethics at Work course from Harvard ManageMentor®.

FLC for Communications
Clear, effective communication is essential for success. The Salvation Army Communications Department plays a crucial role in sharing information internally and externally. FLC Groups for Communications include the Writing Skills course from Harvard ManageMentor®, helping professionals sharpen their expertise.

The Leadership Development team is here to help mission partners plan and execute successful FLC Groups. We provide the tools and guidance to make implementation seamless, including:

• Process outlines to clarify administrative steps.
• Templates for recruitment, announcements, and surveys.

Leadership Café resources, including:

• Slide decks with scripts.
• A co-facilitator from Leadership Development for the first Café.
• Technical support training for running Teams.
• Ongoing progress updates on course completion.

FLC Groups are engaging and rewarding, but they also require leadership. The Leadership Development team provides initial support, including co-facilitating and technical assistance for the first Leadership Café. After that, the program is led by:
FLC Group Leader Responsibilities:

• Facilitate Leadership Cafés.

Group Support Staff Responsibilities:

• Send communications to FLC Group participants.
• Stay connected to Leadership Development.

We’ll assist with program preparation, curriculum adjustments, and ongoing support to ensure success.

To lead an FLC Group, individuals must:

• Have completed the Foundational Leadership Certification.
• Be enrolled in or have completed the Advanced Leadership Certification (ALC).

Note: ALC participants must have completed the Facilitation Workshop and the Leadership Café Technical Training Workshop.

FLC Groups have already proven highly successful across various groups: The Music & Arts Ministries Department organized an FLC Group for music leaders across multiple ministry units—many of whom were volunteers.
We have facilitated FLC Groups for Thrift Store Managers in both the Ontario and British Columbia divisions. Other successful FLC Groups include those for Ontario Development and Pathway of Hope.