Video category
General
Providing Food Assistance to a Guest
This guide explains the steps Community Services staff should follow when a guest visits and requests food assistance. It provides a simple and consistent process for welcoming the guest, checking their needs, recording the visit, and providing the appropriate food support.
The Salvation Army Privacy Policy
This guide explains how The Salvation Army collects, uses, stores, and shares personal information, and how we protect the privacy of the people we serve.
Video category
Client Duplicates
Dismissing Non-Duplicate Clients from the Duplicates List
This guide explains how to review the duplicates list on the Link2Feed Welcome Page and dismiss clients who are identified as potential duplicates but are not actually duplicates. It provides the steps to remove false matches from the list and keep client records accurate.
Locating and Merging Dismissed Members in Link2Feed
This guide explains how to locate dismissed members from the Link2Feed Welcome screen and merge their records when they are found to be duplicates. It provides the steps to review the dismissed records and complete the merge while keeping the correct member information.
Merging Duplicate Client Records in Link2Feed
This guide explains how to merge two client records that appear on the Duplicates list in Link2Feed. It provides the steps to review the records, confirm they belong to the same person, and merge them with one accurate client profile.
Member Merge Options in Link2Feed
This video explains the different options available when merging members from the Link2Feed Welcome screen and helps you understand which merge option to choose based on the information in each member record.
Video category
Christmas
Creating a Christmas Assistance Pickup Schedule in Link2Feed
This guide explains how to create a schedule for guests to book a time to pick up their Christmas assistance from the Link2Feed Welcome page. It provides the steps for setting up and managing pickup times to help organize the Christmas assistance process.
Creating Appointments for Christmas Assistance Pickup
This video explains how to create an appointment for a guest to pick up their Christmas assistance in Link2Feed.
Deleting a Christmas Assistance Appointment
This video demonstrates how to delete a Christmas assistance appointment for a guest in Link2Feed when the appointment is no longer needed.
Editing a Christmas Assistance Appointment
This video demonstrates how to edit a Christmas assistance appointment for a guest in Link2Feed, including updating the appointment details when changes are needed.
Recording Assistance for Christmas Appointments
This video demonstrates how to record the Christmas assistance provided to a guest after their appointment has been created in Link2Feed.
Completing a Christmas Assistance Appointment
This video demonstrates how to mark a Christmas assistance appointment as complete in Link2Feed after the guest has received their assistance.
Turning Off the Christmas Appointment Calendar
This video demonstrates how to turn off the Christmas appointment calendar in Link2Feed when appointments are no longer being accepted.
Video category
CNCT
Creating an Online Account Using Your Client ID
This video demonstrates how to create an online account with The Salvation Army using your Client ID to request food or Christmas assistance.
Creating an Online Account to Request Assistance
This video demonstrates how to create an online account with The Salvation Army to request food or Christmas assistance if you are visiting the location for the first time.
Scheduling an Online Appointment for Assistance
This video demonstrates how to schedule an online appointment with The Salvation Army to receive food or Christmas assistance.
Modifying an Online Assistance Appointment
This video demonstrates how to modify your scheduled online appointment with The Salvation Army for food or Christmas assistance.
Changing Online Account Password
This video demonstrates how to change your password for your Link2Feed online account.
Changing Online Account Login Name
This video demonstrates how to change your login name for your Link2Feed online account.
Updating Household Profile Information in an Online Account
This video demonstrates how to update general profile information for your household in Link2Feed, such as contact and household details.
CONTACT DETAILS
For any inquiries, please contact us at community.mission@salvationarmy.ca
