Pathway of Hope Process Outline

The participant process for Pathway of Hope has been broken down into five steps: Common Intake, Selection, Assessment Tools, Care Management, Transition, and Follow-up. Each of the steps has tools designed to guide the process.

	Building relationship and rapport – focusing on the person. Collecting basic demographic information and other present state information. Discussing confidentiality and consent.
	Focusing on suitability for Pathway of Hope. Looking to assess change readiness. Making a mutual commitment to the process.
	Engaging in deeper conversations – moving beyond intake (comprehensive process). Gathering the information needed for effective goal setting. Using tools that support program evaluation and outcomes measurement.
	Developing a goal plan and identifying the action steps needed to be successful. Accomplishing the action steps to achieve the goal plan. Engaging community partners and providing referrals. Bringing specificity, measurability, and accountability to the process.
	Ending the process well. Recognizing that moving forward may come with new challenges. Focusing on strengths and planning for the future. Providing ongoing support and connection – upholding the relationship. Offering new opportunities for involvement with The Salvation Army. Being there if things don’t go according to plan.