The Salvation Army’s food bank in Vernon, B.C., has changed the way people access its services by launching a new points-based shopping system that provides greater flexibility, dignity and choice.

New System

Individuals and families who visit the food bank can now select the items they need using a monthly allocation of points. 

Each product is assigned a value. Fresh produce, dairy and other nutritious options cost less, promoting healthy choices. Points can be used over multiple visits or in a single trip, depending on what works best for each person.

“We wanted to create a system that allows people to choose the foods that they know their family eats,” says Major Ron Cartmell, the pastor at The Salvation Army in Vernon.

Reducing Waste

Before the introduction of this initiative, food was pre-packed and distributed. The new shopping model gives guests more control by allowing them to pick what best suits their needs.

We wanted to create a system that allows people to choose the foods that they know their family eats. MAJOR RON CARTMELL

“Now that we have moved to this new system, many people have told us they were previously getting items they didn’t necessarily need. So now that they get to choose for themselves, it becomes a much better experience,” says Bridget Westcott, the retail manager who led the transition. “This move also helps us reduce food waste.”

Volunteer Support

Along with this program, software that tracks inventory was also implemented. The data collected identifies the most requested products and helps staff better plan food drives and make purchasing decisions.

The system also encourages individuals to budget.

“Giving people the ability to come in daily makes a huge difference,” Bridget adds. “If you are smart with your points, we could be feeding you every meal.”

The new model has also improved the experience for volunteers. Instead of just monitoring what people can and can’t take, they now can serve as support shoppers, walking alongside guests and offering conversation.

Comfort and Respect

According to Major Ron, the change encourages social connection, as many people visit not only for nourishment but also for the opportunity to interact.

“Loneliness is an epidemic, especially for many of our seniors. Sometimes they come to be around other people and have somebody say good morning to them,” Major Ron shares.

Since the initiative was implemented, people accessing the food bank have expressed their appreciation for the new model.

“Overall, people are extremely happy to have autonomy in their experience,” says Teresa Durning, community engagement co-ordinator. “One woman mentioned that it felt like going to the grocery store. She admitted she felt nervous about the new system but was happy with the outcome.”

For The Salvation Army in Vernon, that feedback is exactly what the team was hoping to hear. The goal was to create a welcoming atmosphere where guests feel comfortable and respected while accessing the food they need.