This course offers a foundational understanding of The Salvation Army’s mission and vision, helping participants connect their daily work to the organization’s faith-based purpose. Through three interconnected modules, participants will explore who we are, how we work, and what we do to make a difference in our communities.

1. Who We Are: Discover the roots of The Salvation Army, its mission, values, and global movement. Learn how the organization grew from a small ministry into a worldwide expression of faith and service, and explore its unique story in Canada and Bermuda.

2. How We Work: Explore what it means to live out our mission together. This module introduces the people, roles, and principles that guide how we serve, emphasizing respect, inclusion, and collaboration within our workplaces and communities.

3. What We Do: See The Salvation Army’s mission in action. Learn how programs and services across the territory meet physical, emotional, social, and spiritual needs, reflecting our holistic approach to supporting individuals and families with dignity and hope.

This course consists of three modules and focuses on the skills and knowledge necessary for effective trauma-informed care. The modules include:

1. What is Trauma?: Learn about the definition, types, and effects of trauma. This module covers the signs and symptoms of trauma and how it impacts mental, emotional, and physical health.

2. Trauma-Informed Care: Explore the principles of trauma-informed care, including safety, trustworthiness, choice, control, and collaboration. This module emphasizes the importance of integrating trauma-sensitive practices into everyday interactions and organizational policies.

3. Workplace Trauma Management: Develop practical strategies for managing trauma within the workplace. Learn how to implement trauma-informed approaches in professional settings, support colleagues and employees affected by trauma, and create a resilient and empathetic work environment.

This course consists of three modules and focuses on the skills and knowledge necessary for effective care management. The modules include:

1. Intake and Case Management: Learn best practices for conducting intake assessments, developing care plans, and managing cases.

2. Effective Goal Setting: Learn how to set and achieve goals with clients, and strategies for monitoring and evaluating progress.

3. Motivational Interviewing and Advocacy: Develop skills for motivating clients and advocating for their needs.

This course consists of three modules and focuses on developing skills for working with diverse populations. The modules include:

1. Understanding Equity, Diversity, and Inclusion: Learn about the importance of equity, diversity, and inclusion in service provision, and strategies for promoting these values.

2. Prejudice, Bias, and Reflective Practice: Develop skills for recognizing and addressing prejudice and bias in the workplace, and strategies for engaging in reflective practice.

3. Working Across Differences: Learn how to effectively work with individuals and communities with diverse backgrounds and needs.

This course consists of three modules and focuses on developing skills for self-care and mindfulness. The modules include:

1. Mindfulness: Learn about the benefits of mindfulness, and strategies for developing mindfulness practices.

2. Self-Care: Develop skills for effectively practicing self-care, and strategies for integrating self-care into your work and personal life.

3. Compassion Fatigue: Learn about the impacts of compassion fatigue and burnout, and strategies for preventing and addressing these issues.

This course consists of three modules and focuses on providing spiritual and religious care. The modules include:

1. Care: Spiritual vs Religion: Learn about the differences between spiritual and religious care, and the importance of providing both in a respectful and effective manner.

2. Connections to the Soul: Learn strategies for building connections with clients through spiritual and religious care, and how to respect clients' diverse spiritual and religious backgrounds.

3. Coffee Time: Learn how to effectively use "coffee time" as a tool for building connections and providing spiritual and religious care.

This course consists of three modules and focuses on developing skills for effective conflict resolution. The modules include:

1. Conflict Theory: Learn about the different types of conflict, and theories for understanding the root causes of conflict.

2. Workplace Conflict Management: Develop skills for effectively managing conflict in the workplace, and strategies for preventing and addressing workplace conflicts.

3. Biblical Reflections of Conflict: Learn about the biblical foundation for humility and vulnerability in conflict resolution, and strategies for promoting these values in the workplace.