COVID-19 and World Refugee Day: Salvation Army Meets Needs of Displaced People Internationally - Salvation Army Canada

Newsletter COVID

COVID-19 Info


Worship & Ministry During Covid advertisement for a series of 4 webinars


A series of information and sharing webinars focused on Worship & Ministry During COVID

designed specifically for Corps Officers and Leaders.

Corps Regathering Download:  Regathering Corps- COVID-19  (PDF)
Here is the comprehensive Corps Regathering document, with guidelines for
Sunday Worship, Children & Youth, Music and PPE for corps ministries.
Find Policies and updates Visit  Department FAQ page has all the important policies, updates and communiqes during COVID.  Sign in using the MyArmy link.
COVID-19 and SAMIS SAMIS Worship during COVID  Here are the guidelines for collecting statistics for your online services.

New fields have been added to the most used Activities in SAMIS, for data including: #virtual meetings, #virtual households, #ministry connections (calls,cards), #care/resource packages.  Look for these boxes on Sunday Worship, Prayer & Bible Study, WM Activities, Sunday School, Youth Groups, Older Adult Fellowship and many more.
Times of Grief Helpful information on performing a funeral for Indigenous peoples.
CANBDA Youth Resources CANBDA YOUTH Resources
Remote Kids Ministry Care Package (pre-school to elementary): video lesson, devotional, printable place mats and teaching guideDownload here.

Angus Reid Institute Angus Reid Institute Research  The results of this research are helpful to understanding the impact of COVID-19 on the mental health and well being of Canadians
 CFS Front Line Thanks Download:  CFS Thanks Graphic

Health Worker Thanks Download: Social Services Thanks Graphic



Recommended for Corps Ministries

Policies & Guidelines

Guidelines for Virtual DiscipleshipSAMIS During Covid
Guidelines are available on the Departmental FAQ page, click the blue button to log in with My Army credentials.

Funeral Information
Guidelines are available on the Departmental FAQ page, click the blue button to log in with My Army credentials.

Virtual Discipleship Guidelines
Best Practices for Safe Digital Discipleship

Regathering Corps Ministries
Regathering Corps- COVID-19  (PDF)
Here is the comprehensive Corps Regathering document, with guidelines for
Sunday Worship, Children & Youth, Music and PPE.

CPR - Update

CPR COVID UpdateThe following CPR guidelines during the COVID-19 pandemic are taken from the Heart and Stroke website.  Ministry Units are reminded to:

  • ensure staff secure and make use of their own PPE before proceeding with CPR
  • continue to work with their local Public Health and follow recommended guidelines.    read more....


Worship Services (Excerpt Update - TC)

  • All public Sunday worship services across the territory will be cancelled until further notice. That said, it’s important to note that while formal worship gatherings are cancelled due to directives from public health agencies, we encourage creative alternatives to meeting the spiritual needs of our people and community.  Additional resources are going to be made available later this week.  Reference the 'Regathering Corps Ministries' document above for guidelines on resuming public worship and programs.

Streaming (From MAGA)

In light of recent prohibitions on meeting in person, many congregations are now looking at streaming or sharing some form or worship. Please be advised that you need to have a Streaming License from CCLI to do so. Here’s a little breakdown of CCLI licenses and how they work.

Every ministry unit in Canada has a CCLI License that is managed and administered from the Music & Gospel Arts Department. This license only allows for the storing, printing, display and projecting of song lyrics. This license gets automatically renewed for each ministry unit every year to ensure a minimum level of compliance.

Some ministry units choose to obtain a CCLI SongSelect License. This is something a ministry unit purchases directly from CCLI. It gives online access to lyrics, provides the ability to print chord or lead sheets, has an instant transposition function and offers audio samples.

Any ministry unit that wishes to stream any type of live or recorded worship, service or program needs to contact CCLI directly and obtain a CCLI Streaming License. That license allows for the streaming and podcasting and covers every one of the 300,000 songs covered under the CCLI license. Due to the huge demand right now, that streaming license is the first thing you see on the CCLI homepage right now.

Visit to find more information or to order a SongSelect or Streaming License.

Other Activities (Excerpts from the TC)

Those wishing to proceed with cancellation of other activities due to concerns, are advised to review them with the respective Area Commander and Divisional Headquarters or with the respective Cabinet Secretary.
We encourage corps officers and local leaders to find ways to connect with members of their corps and congregations, recognizing that some will miss the opportunity for fellowship and encouragement in such a time as we find ourselves.


Set Up Pre-Authorized giving for Members
Customizable form and instruction sheet.

PAD Authorization Form 
PAD Instruction Letter

Informational bulletin insert: Pre-Auth-bulletin-insert.pdf 

Offering Plate Cards - Give these out to members who have set up payments, so they can participate in the public act of giving. (Print on Business Cards)  PAD-Giving-Card

Use this graphic and link to the online payment form, on your corps website for members to make regular contributions.Corps Giving Online


Learning Cohorts
The THQ Corps Ministries hosted Learning Cohorts will be continuing as planned until further notice.




Recommended for Community & Family Services

A comprehensive document with everything you need to know:CFS FAQ - COVID
Community & Family Services FAQ

Some ideas in line with the government recommendations:

1.  Reduce or remove seats in waiting area, so that visitors are a safe distance apart.
2.  Request clients to call ahead and set up an appointment.  
3.  Provide regular clients with a pre-packaged bag of supplies.
4.  Clean the common area, and areas touched, between each client.
5.  Ensure workers keep a safe distance from clients, perhaps leaving bags at appointed times, just inside the door.
6.  Provide gloves for workers sorting donations from the public.
7.  Provide hand sanitizer or disinfectant wipes for workers and visitors.
8.  Remove all magazines in waiting area.
9.  Provide helpful information handouts - especially for clients who may have limited access to news and media.

COVID-19 Multi-Language Information Sheet.pdf
COVID-19 Multi-Language Information Sheet FR.pdf


Helping Newcomers with English

Many newcomers are no longer able to attend in-person ESL classes. Others were on wait-lists for ESL classes wNewcomer Language Toolshich will now be delayed even longer. Social and Physical Distancing is hard for everyone and it is important to find ways to keep connected with our neighbours.  Here are some resources to help newcomers continue practising their language skills and make new connections during a time of physical and social isolation.

Mango Languages

Available for free through most major city public libraries or try it for free on their website. The online courses help learn and practice English, French, and many other world languages.


Learn a language and meet people online!

Groups of 4-7 people meet through online forums to learn and practice different languages

Worry & Anxiety - Multi language information
Helpful information in many languages. Psychology Tools/Worry and Anxiety

Other Ideas

If your Corps or Community & Family Services has an existing English Conversation Circle, try moving the group online through Zoom video conference calls or Whatsapp conference calls (many newcomers already have the app on their phones). If it is a large group, you may want to divide into 4-8 people to make it easier include everyone on screens.  

Make new connections between Corps members and (willing) Community Services Clients to help newcomers practice their English one-on-one. Make sure to check after the first call to make sure both sides feel comfortable continuing. The conversations do not need to me longer than about 15 minutes, on a weekly basis. Topics could include food, customs, cultural difference between Canada and their home country, etc.

Ontario Public Health – information sheet available in 28 different languages

How to talk to kids about COVID-19, now in English, French, Spanish, Arabic, Chinese

COVID-19 mythbusting – now in English, French, Spanish, Arabic, Chinese, Russian

General information from WHO about COVID-19 – videos in English, French, Spanish, Chinese, Portuguese, Arabic, Russian, Persian, Hindi, Turkish, and more being added every day


Here are two documents outlining an overview of Impact of COVD-19 on Immigration and COVID-19 Economic Response Plan for newcomers from RSTP (Refugee Sponsorship Training Program).



Virtual Bible Studies   

Right Now Media

Check out resources from RightNowMedia (TSA Registration Information). 

You can organize virtual studies by asking your members to sign up (free), set a time to view the study.  There are many ways to get small groups toget

her online virtually to discuss the study - even simple ways such as posting a discussion post on Facebook and have

everyone comment. You can also check into FB Group Chats, Skype Groups, Zoom.

The SkitGuys


The SkitGuys are offering some free resources to use during the COVID-19 crisis.  Check out what they are offering.

Discipleship in Social Distancing


Ministry Ideas

Sunday Worship

COVID-19 Services
Watch Sunday meetings provided by THQ.


Resources for Ministry
Ministry Helps Toolkit

Mobilize Your Members During COVID-19

COVID innovation, 48% of corps with virtual services, 29% with virtual groups, 73% providing food relief

Weekly Bulletin

Most corps provide electronic versions of their weekly bulletin with news and prayer requests.  Make the most of this opportunity to stay connected.  If you have members who do not have access to technology, you can print and mail (whoever thought we would say that!). 

Prayer, Planning Meeting, Bible Studies

ZOOM: Set up a Zoom meeting and send out invitations to your participants (perhaps your Ministry Board, your corps members, your leadership team). If participants do not have technology, you can phone them and give them the phone in information. Schedule a weekly time and spread the word.

Facebook, Skype, Facetime: You can use these platforms to connect with your leadership team, meet together virtually, pray, provide direction etc.

Needs Assessment:

If you are looking for ways to support your corps members virtually, set up Survey Monkey (free version) and create a questionnaire. Here are some ideas for questions.

  • Name, Email, Address, Phone Number
  • Do you require assistance with obtaining groceries?  Either provide a box for a list of items needed if you will be filling these individually, or if your family services is providing pre-packed boxes, just the yes/no option.
  • Do you require transportation assistance to medical appointments?  Provide a date box, and destination information
  • Have you been laid off/lost your regular source of income? Do you need assistance applying for government assistance, EI, etc.?
  • Special prayer requests?
  • Is there anything else you are in need of?

Volunteer Manpower
Set up a separate survey for potential volunteers.  Find out who is available to provide assistance (using safe Social Distancing recommendations). Try to find out some of these resources:

  • Available to phone people?
  • Can drop off groceries at the door?
  • Has spacious vehicles and can help transport for medical appointments?
  • Help sort donations?
  • Help provide extra cleaning in your facilities?
  • Help keep your website/social media information current?
  • Communicate/network with other organizations in your community to find ways to work together?

See what others are doing

Guelph Citadel


Women's Ministries
Womens Ministries Ideas

Resources for Ministry
Ministry Helps Toolkit

Remote Kids Ministry Care Package (pre-school to elementary): video lesson, devotional, printable place mats and teaching guideDownload here.

CANBDA Youth Resources



Women's Ministries

Music & Gospel Arts

Corps Ministries

COVID-19 and World Refugee Day: Salvation Army Meets Needs of Displaced People Internationally

On June 20 the Army remembers the 71 million displaced people worldwide.

Filed Under: International NewsCOVID-19
(Above) Venezuelan refugees receive food hampers from a Salvation Army officer in Joinville, Brazil 

Refugees, asylum seekers and forcibly-displaced migrants are among the most vulnerable groups affected by COVID-19. The United Nations Refugee Agency (UNHCR) reports that there are currently 71 million displaced people around the world, and 134 refugee-hosting countries have reported local transmission of coronavirus. It is in this context that The Salvation Army is stepping in where possible to provide additional support for these individuals who have already suffered enormous hardship.

Venezuelan refugees living in temporary camps and on the streets in Boa Vista, Brazil, have been receiving support from The Salvation Army – working in collaboration with the country’s military, UNHCR and other aid agencies – for two years. With the advent of COVID-19, additional meals and hygiene kits have been distributed from The Salvation Army’s Bridges Project in the city, in order to help those for whom finances are perilously tight. Refugees who used to eke out a living selling water, sweets or snacks in public areas or at road junctions are unable to achieve an income because of restrictions of movement. Additionally, refugees are facing the problem of being evicted from abandoned public buildings that were being used as shelter. The Salvation Army has been helping to register vulnerable people and continues to provide psychosocial monitoring. As well as food, other basic items such as mattresses, fans and gas canisters are being offered.
In the south of the country, The Salvation Army’s Centro Integrado João de Paula in Joinville is helping refugees from Haiti and Venezuela who are experiencing difficulties with the economic effects of regulations to manage the spread of coronavirus. Many work in informal jobs that have ceased because of the pandemic, again leaving them without a basic income. Food parcels have been distributed to around 35 vulnerable families, to ensure a reliable source of nutrition. As in Boa Vista, assistance with official paperwork is being offered, along with hygiene and cleaning kits.
The challenges of maintaining good hygiene in the context of a refugee camp are considerable. Four thousand families (representing more than 20,000 individuals) being supported by The Salvation Army in the Kyangwali refugee settlement, Uganda, have minimal financial support and are unable to purchase basic supplies. Salvation Army team members, already engaged in a water, sanitation and hygiene initiative in the settlement will provide each person with his or her own bar of soap in order to help prevent the spread of disease. With the cramped conditions on site, any transmission of COVID-19 would be extremely dangerous.

In South Africa, an emergency shelter for homeless people supported by The Salvation Army in Marabastad, Pretoria, since the beginning of the lockdown is specifically for asylum seekers. With winter setting in, and the unusual prospect of snow forecast for Johannesburg, hot meals are an important component of The Salvation Army’s response. The shelter – a former jail – initially planned to accommodate 250 asylum seekers awaiting the correct papers to be legally registered. It is currently assisting 350 men, women and children, including local homeless people.
Refugees and other migrants in Tijuana, Mexico, are among those most affected by coronavirus in the region. Many have travelled for hundreds of kilometres from Central America and beyond, to reach the border with the USA where they remain until their plea for asylum can be heard. Most are living in crowded shelters or in makeshift tents on hard ground, so circumstances are harsh. The Salvation Army’s Casa Puerta de Esperanza in the city has been distributing small care packages and cartons of beverages in order to make a difference and provide hope.
Migrant populations in the Middle East are receiving food parcels and grocery vouchers. Many labourers from throughout Asia and Africa are brought into the region to work in the field of construction, domestic work or cleaning services. During the pandemic many of them have gone either unpaid or on a partial salary, and are a segment of the population that is constantly being overlooked. The Salvation Army’s region-wide efforts will serve more than 1,500 migrant labourers. In Kuwait, The Salvation Army is working with national embassies and consulates, as well as Kuwait City’s International Community Centre. The gift card distribution being coordinated by The Salvation Army gives migrant families access to essential food and hygiene supplies for 30 days at a time. Similar voucher schemes in Bahrain and the United Arab Emirates also seek to ensure that migrants have a reliable source of food while economic turmoil means their livelihoods are on hold.
Spain has been particularly badly hit with the COVID-19 virus, and the most vulnerable people are immigrants who do not hold the same rights as Spanish citizens. All Salvation Army corps (centres) in the country have developed food distribution programs, with a focus on ensuring those without the right paperwork – and often at risk of exclusion – receive the necessary assistance.
In Greece, The Salvation Army’s Omonia and Victoria Square day centre, Athens, has reopened with a new, carefully thought-through layout to provide humanitarian assistance to refugees and asylum seekers while still ensuring the mandatory social distancing for the safety of the service users and staff. The centre is the hub of The Salvation Army’s response to migrants in the city, with three other agencies providing support under the same roof in order to provide wraparound care for those in need. Service users have been sharing their stories of lockdown and looking forward to the "new normal."

Marking the UN’s World Refugee Day on Saturday 20 June, The Salvation Army is holding a special screening of Displaced, its new documentary which tells the stories of refugees entering Brazil – particularly those fleeing Venezuela for northern Brazil – and hears from some of the many relief agencies supporting them. Although filmed before COVID-19 hit, the IHQ Communications film crew will be on hand to address comments and answer questions, along with representatives from International Emergency Services and the leader of The Salvation Army in Brazil, Colonel S. Edward Horwood. Tune in from 1 p.m. EDT time at

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