Pathway of Hope Process Outline
The participant process for Pathway of Hope has been broken down into six steps: Common Intake, Selection, Assessment Tools, Care Management, Transition, and Follow-up. Each of the steps has tools designed to guide the process.
Common Intake
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Selection
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Assessment Tools
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- Engaging in deeper conversations – moving beyond intake (comprehensive process).
- Gathering the information needed for effective goal setting.
- Using tools that support program evaluation and outcomes measurement.
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Care Management
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- Developing a goal plan and identifying the action steps needed to be successful.
- Accomplishing the action steps to achieve the goal plan. Engaging community partners and providing referrals.
- Bringing specificity, measurability, and accountability to the process.
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Transition
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- Ending the process well.
- Recognizing that moving forward may come with new challenges.
- Focusing on strengths and planning for the future.
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Follow-up
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- Providing ongoing support and connection – upholding the relationship.
- Offering new opportunities for involvement with The Salvation Army.
- Being there if things don’t go according to plan.
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