Pathway of Hope Process Outline - Salvation Army Canada

Pathway of Hope Process Outline

The participant process for Pathway of Hope has been broken down into six steps: Common Intake, Selection, Assessment Tools, Care Management, Transition, and Follow-up. Each of the steps has tools designed to guide the process.

Diagram illustrating the steps of the Pathway of Hope process. 

 Common Intake

  • Building relationship and rapport – focusing on the person.
  • Collecting basic demographic information and other present state information.
  • Discussing confidentiality and consent.


  • Focusing on suitability for Pathway of Hope.
  • Looking to assess change readiness.
  • Making a mutual commitment to the process.

 Assessment Tools

  • Engaging in deeper conversations – moving beyond intake (comprehensive process).
  • Gathering the information needed for effective goal setting.
  • Using tools that support program evaluation and outcomes measurement.

Care Management

  • Developing a goal plan and identifying the action steps needed to be successful.
  • Accomplishing the action steps to achieve the goal plan. Engaging community partners and providing referrals.
  • Bringing specificity, measurability, and accountability to the process.


  • Ending the process well.
  • Recognizing that moving forward may come with new challenges.
  • Focusing on strengths and planning for the future.


  • Providing ongoing support and connection – upholding the relationship.
  • Offering new opportunities for involvement with The Salvation Army.
  • Being there if things don’t go according to plan.